Privacy Policy
Voco Voice Assistant Application
Thank you for choosing Voco Voice Assistant (“App” or “Application”), provided by Tensorway Corp. (“Company,” “we,” “us,” or “our”). We value your privacy and want to be transparent about data processing activities in our App.
This Privacy Policy (“Policy”) explains how we collect, use, and share your data when you use our App (“User” or “you”) available through the Apple App Store or Google Play (the “Stores”).
The App integrates OpenAI’s services to provide its AI-powered functionalities. For more details on OpenAI’s data practices, please refer to their Privacy Policy.
For more details on the rules governing your use of the App, please refer to our Terms of Use.
Information About Us
We define purposes and means of collecting and processing personal data (e.g., crash logs, API token) through the App to enable its functionality. Information about us as data controllers:
Company Name: Tensorway Corp.
File Number: 7390328
Address: 1209 Orange Street, Wilmington, DE, 19801, USA
Contact email: voco-support@tensorway.com
Users
The App is not intended for children. We do not knowingly or intentionally collect personal information from children under the age of 13 in the United States or under 16 in the European Economic Area. If we learn that a user under these age limits has provided us with personal information, we will promptly delete such data. If you believe that we have any information from or about a child in violation of this Policy, please contact us immediately.
We encourage parents and legal guardians to actively monitor their children’s online activities and to reinforce this Policy by advising their children not to share any personal information through the App without explicit permission.
Sources of Data Collection
The data collected by the App is obtained directly from Users through their interactions with the App. This includes technical data automatically generated during use (e.g., device information, crash logs) and information provided by users, such as their OpenAI API token entered to enable the App’s functionality.
Personal Data
We collect minimal information to operate and maintain the App. Specifically:
a. Technical and Usage data
To ensure the App functions smoothly, to promptly address bugs or crashes and to improve overall performance, reliability, and user experience we may process the following anonymized/aggregated data:
- Device Information. This may include the device model, operating system version, unique device identifiers, and other diagnostic data.
- App Usage Data. Such as the frequency of use, the events that led to crashes or errors, and performance metrics.
- Crash Logs and Diagnostics. Information automatically generated if the App experiences a crash or error.
b. OpenAI Token data
To get full access to the App you must provide your personal OpenAI API Token for the App’s AI functionalities.
However, We do not store this token on our servers. The token resides within your local device environment or is transmitted securely solely to facilitate communication with OpenAI’s API.
c. Payment data
We do not collect or store payment data. Purchases are facilitated via official Stores (Apple App Store, Google Play), and are subject to those Stores' privacy and payment policies.
d. Sensitive data
We also do not collect any sensitive personal information, such as health data, biometric information, or financial details.
e. User data storage
We do not store any voice recordings, transcripts, or user content on Tensorway Corp. servers. Any voice interactions are processed in real-time through the OpenAI API and/or your local device processing, depending on functionality.
Purposes of Collection
We process data for the following purposes:
- Providing and Maintaining the App. We may collect data to enable AI-powered functionalities (via your OpenAI token) and to offer core features like real-time voice translation, note-taking, and AI chat interactions under the Terms of Use.
- Improving the App. We may collect anonymized/aggregated technical data to analyze usage trends, track crashes, identify errors using Firebase Crashlytics and to develop new features and refine the user experience.
- Compliance & Legal Obligations. We may collect certain data to comply with applicable laws, regulations, or legal processes and to prevent or investigate potential fraud or security issues.
Legal Bases for Processing
We rely on the following legal bases to process your personal data:
- Performance of a Contract. Processing is necessary for us to provide the requested services (i.e., enabling the App functionalities you choose to use).
- Legitimate Interests. Where our interests in processing your anonymized/aggregated technical data are not overridden by your data protection rights. We use this data to maintain, improve, and secure the App.
- Compliance with Legal Obligations. Where needed to comply with applicable laws or regulations.
Data Retention
a. Technical and Usage data
We retain anonymized/aggregated technical and usage data for as long as it is reasonably necessary to analyze, address, and prevent future errors, or as required by applicable law. If you uninstall the App, we no longer collect any data from your device. Aggregated or anonymized crash analytics data may be retained for internal reporting and analysis.
b. OpenAI Token data
Stored locally on your device (or as you otherwise provide), not by Tensorway Corp. We do not retain this token on our systems.
Data Sharing
We may share personal data with third parties solely to perform our contractual and legislative obligations:
- AI Integrations. The App integrates with OpenAI’s GPT (or ChatGPT) services through your personal OpenAI token. Any text or voice requests you make in the App are sent to OpenAI’s servers for processing.
OpenAI’s Privacy policy governs the handling of any data once it is received by their service. We encourage you to review OpenAI’s policies to understand how they handle your information. We do not store or process these requests beyond what is necessary for facilitating the connection to OpenAI’s service. - Service Providers. We use Firebase Crashlytics (provided by Google) to collect crash reports. Google may process limited technical data on servers located globally.
- Legal Obligations. We may disclose data if required to do so by law or in response to lawful requests by public authorities (e.g., courts or government agencies).
Important: We do not sell, rent, or trade any of your personal data.
Your Rights
European Economic Area and United Kingdom residents
To exercise your rights, contact us.
For EEA and UK residents: we will answer your request within one (1) month, but if the request is complex or we receive multiple requests, we may extend the response time by up to two (2) additional months, as permitted under the EEA GDPR and UK GDPR. In such cases, we will inform you of the extension and the reason for the delay. If your request is not satisfied, you can submit a complaint to your local Data Protection Authority.
United States residents
Your rights may vary depending on the state of your residency, as indicated below.
To exercise your rights, contact us.
We will answer your request within thirty (30) to sixty (60) days, depending on the state and legislative requirements. If your complaint is not satisfied, you can submit a complaint to the Federal Trade Commission.
Please note! Some states do not have their own privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us.
Do not sell my personal information
California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt out of the “sale” of their personal information by a company governed by the CCPA.
Our Company is not governed by the CCPA, nevertheless, we intend to ensure the best standard of data protection for Users.
We do not sell your personal information to anyone nor use your data as a business model.
We support CCPA by allowing California residents to opt out of any future sale of their personal information. If you would like to record your preference that we will not sell your data in the future, please contact us.
Do-not-track requests
California residents using the App may request that we do not automatically gather and track information about their online browsing movements across the Internet. Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer’s online activities over time and across third-party websites or online services.
Please contact us regarding do-not-track requests.
Managing Data Collection and Permissions
You have control over the data collected by the App and can adjust it according to your preferences:
- Opt-Out. If you wish to stop all data collection, you can do so by uninstalling the App from your device.
- Device Permissions. You can manage or revoke permissions granted to the App (e.g., microphone access) at any time through your device settings. This may impact the functionality of certain features in the App.
Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy or through other reasonable means. Your continued use of the App following any updates signifies your acceptance of the revised policy.
Contact Us
If you have any questions about this Policy or the App, please contact us at:
Tensorway Corp.
File Number: 7390328
Address: 1209 Orange Street, Wilmington, DE, 19801, USA
Contact email: voco-support@tensorway.com